Technical Support Agent

Full-Time (M-F 9-5), Salaried

Are you the one that people always turn to when they need their computer fixed? Can you fix a printer or Wi-Fi issue in no time? Most importantly, are you sarcastic and looking to work in an office with beer-loving coworkers?

Techno Goober is looking for a Full-Time Technical Support Agent to join our growing team. We are a fun-loving group looking for someone who can take a joke and drink with us on and off the clock.

Our Ideal Candidate must:

• Have a love for technology
• Have an affinity for fixing things
• Be independent but still be a team player
• Have the ability to juggle more than one project at a time
• Have the ability to communicate with clients on regular basis via phone, email, and in-person
• Have the ability to regularly travel out of the office to clients

Job Description:

One day you might do updates on a computer, and the next you could be taking a computer apart completely. Use all of your resources to solve a problem including asking for help when you need it.

Tech Support Agents work inside the office and on the road to help clients. Via our ticketing system, you will be assigned tasks to either go to a client to diagnose and fix their issue, travel to an install, or meet with clients in the office to help with repairs.

Tech Support Agents report to our Technical Support Manager who manages client requests, assigns tasks, and manages billing.

Technical Requirements:

• Perform repairs ranging from simple Software fix to complex hardware diagnostics
• Install and properly configure Windows desktops / laptops
• Troubleshoot ISP/connectivity issues
• Setup and troubleshoot a network infrastructure
• Experience working with Windows, Macintosh, and Linux Operating Systems
• Functioning knowledge of common office software, hardware, and networking
• Knowledge of business grade routers, switches, and access points
• Comfortable with OSX
• Comfortable troubleshooting and installing computer components
• Preference given to applicants with 1-2 years’ experience as Help Desk Assistant or Technical Support

Personal Requirements:

• High School Diploma or GED
• Valid US Driver’s License

Additional Information:

• Competitive salary
• Hours: M-F 9-5
• On the job training provided if needed

To Apply:

Email your resume and cover letter to info@technogoober.com. Cover letters should address your experience with computers or technology and IT support. Call 302-645-7177 for more information.

Do you have development experience? Are you CSS savvy with an eye for design? Are you the type of person that wears many hats in a web agency? We are looking for you! Techno Goober is seeking a Full-Time Front-End Developer / Web Designer to join our growing team.

THIS IS AN ON-SITE POSITION. Local Applicants ONLY.

Job Description:

This is an entry-level position. We are looking for a front-end web developer. Applicant must be able to follow direction and take the ball and run with it.

Attention to detail is crucial. You will be following strict instruction from each client. You must be able to deliver the goods with precision.

We are seeking out an individual who is not just skilled and qualified but also dedicated, fun to work with, and a true contributor. We recognize our responsibility of creating an environment that fosters this and are dedicated to holding up our end of that bargain!

Our Ideal Candidate must:

• Have a love for web design and experience with coding.
• Be a highly productive, self-starter.
• Have the skills to juggle more than one project at a time.
• Be able to take direction & work well in a collaborative, team environment.
• Communicate with clients on regular basis via phone, email, and in-person.
• Work on-site. ** No remote work **

Skill Requirements:

• A grasp of HTML, CSS, WordPress & Joomla
• Understanding of Responsive Web Design
• Knowledge of JavaScript & PHP
• Good spelling and grammar.
• *Brownie Points*
• A grasp of Graphic Design Principles
• Experience with Adobe Create Suite
• Experience with Print Design

Personal Requirements:

• High School Diploma or GED
• 2+ Years of Experience in Web Development

To Apply:

Email your resume and cover letter to info@technogoober.com. Cover letters should address your experience with computers or technology and IT support. Call 302-645-7177 for more information.