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How Does Remote Support Work?

Remote Support with Techno Goober

Remote support is a common practice by IT Support companies like Techno Goober. It’s a relatively simple process on the Tech side, but for the user, it can be uncomfortable or even scary.

A lack of understanding about how remote support works leaves many users with questions and hesitations. Keep reading to learn more about how remote support works and save yourself some worry the next time your computer needs some work done.

How does Remote Support actually work?

If something is going wrong with your computer and you don’t know how to fix it, you call Techno Goober for help. One of our techs will either suggest that you bring the device into our office for repairs or we will suggest remote support.

Remote support is usually suggested when the fix is relatively simple or we need to investigate a little more to determine what’s going wrong on your end.

To start accessing remote support, you will type support.technogoober.com into the internet. You can use Chrome, Firefox, or Internet Explorer.

After accessing that link, our tech will give you a code to type into the box. This code is unique every time we log in. We cannot use the same code to access another computer or to access your computer again after logout.

After we connect your computer, we can view your screen, “drive” with the mouse, access documents, and click things on the computer. You still have access to your computer as well, but only one person can use the mouse at the same time.

We ask that you avoid using the mouse or keyboard while our tech is attempting to access remote support unless asked to perform a task.

Can anyone else log in to my computer?

This is a common fear when our Computer Techs suggest remote support options. Users often fear that by allowing our techs to log in that anyone else can access the computer as well.

Remote support seems a little like leaving the back door unlocked. However, you have nothing to fear here. Techno Goober ensures that your computer is protected from other ill-intentioned users.

The unique code we use to login to your computer expires after we log out. The tech cannot access your computer again without providing you a new code. Other users cannot access your computer without giving you a code either.

After our techs are finished, your computer will remain completely secure. No one else will be able to access your computer.

Rather than leaving the back door unlocked, remote support is like opening the door and inviting the tech in. The door will be shut right behind them to prevent anyone else from coming in. Then, for added protection, we change the locks too.

Can the tech look at my pictures or personal files?

You will be in front of your computer during the remote support process. You will see everything that our tech is doing.

The tech will not be able to access files or photos or internet pages without you seeing the action. This keeps them honest.

If accessing your personal files is necessary to fix a problem or diagnose an issue, our tech will ask you to find and open the file yourself.

If the process is complicated, our tech will ask for your permission to open a file. Our techs will not access your personal files without explicit permission.

Have Other Questions about Remote Support?

If you have any other questions about how remote support works, give us a call. Our techs will be more than happy to explain how remote support works on our end and on your end.

If your computer is on the fritz, call Techno Goober at 302-645-7177 and ask one of our Tech Support team members for help. We can fix Macs, PCs, Android phones, iPhones, iPads, other tablets, and much more. Get help today with your computer repair needs.

5 Ways to Perfectly Manage Your Business Reputation on Social Media

Unclaimed instagram post

When it comes to managing your business’s reputation, there are a few key metrics you should be paying attention to. You know most of them by now:

  1. Reviews
  2. Followers
  3. Referrals
  4. Retention
  5. Others?

Reviews

The first one is obvious. You want to have different reviews from different customers in a variety of places to ensure that no matter where your prospective customers are looking. Encourage your happy customers to leave reviews on Yelp, Google, Facebook, and directly on your website.

You’ll want to keep your reviews fresh too. Reviews become outdated to prospective customers after a few weeks. You should aim to earn 1 new (positive) review every week. Rotate through your various review sites to ensure fresh content.

Reviews become outdated to prospective customers after a few weeks. You should aim to earn 1 new (positive) review every week. Rotate through your various review sites to ensure fresh content. Click To Tweet

4 Ways to Stop Facebook from Killing Your Sales

Don't let Facebook Crush you

Does your business, like many others, rely on Facebook to remain connected to your customers?

Do you use Facebook for its free marketing opportunities?

Does your Facebook page drive traffic to your website?

All of that and more could be changing for your business.

Facebook is always changing, but the most recent change will prevent businesses and brands from reaching their followers as much as before. The social media giant will now boost content from friends and family members before businesses, brands, and news outlets. Not only will this totally revolutionize your feed, but it may harm your business.

By training businesses to rely on it so heavily, Facebook may be inadvertently killing businesses.

By training businesses to rely on it so heavily, Facebook may be inadvertently killing businesses. #facebookalgorithm #facebook #smm Click To Tweet

How do we fix this?

You aren’t alone. Techno Goober like many other businesses in our area relies on Facebook as a major piece of our sales strategy. Without it, we would be less likely to keep in contact with our previous, current, and prospective clients.

There isn’t really any way to “fix” the issues since Facebook has already begun blocking businesses and brands in newsfeeds. However, there are ways to adapt to the change.

How To Invest In The Best Domain Names

You just started a business and are looking to develop a website for your company. What do you do now? Pick a domain name.

Your domain name is the word or phrase that users type into the search bar to visit your website. You might call it the URL (although this is slightly different).

This is everything typed after the www. It does include the .com or .org but does not include anything after the slash like /about/ or /contact/.

For example, Techno Goober’s domain name is technogoober.com.

Domain Names are an Investment

Investing in domain names will help your company begin developing an online presence, which will contribute to your success down the road.

We call it an investment, because you don’t buy your name outright. You purchase access to it for about one year like renting a parking space in a parking garage.

When should you invest in domain names? Make sure to purchase your domain names early in your business’s lifetime. Domain names get better with time, like aged fine wine.

What if you aren’t ready to focus on online shopping or marketing? Your business will benefit from having an online presence down the road when you want it.

If you wait too long to begin establishing your online presence, your business will be playing catch-up with other brands.

When buying domains, you are investing in your online presence for many years to come. Think ahead. Use this guide to pick and purchase the perfect domain name for your business.

When buying domains, you are investing in your online presence for many years to come. Think ahead. Click To Tweet

4 Ways Auto-Posting is Harming Your Business

Auto-Posting

You created the perfect post. It’s catchy, the image is great, and the hashtags are perfect. Why should you limit yourself to only posting it on Facebook? You can very easily copy and paste it into Twitter, right? In fact, you should do that for every post to keep Twitter active. Right?

WRONG.

Social Media Auto-Posting is an epidemic in our area. Businesses that don’t devote the time and effort to create unique posts for their different platforms appear lazy and repetitive.

All your customers see is a business that claims to care about its customers but ignores half of its potential customers with repeat content. Your business is losing customers with this fruitless practice.

Are you guilty?

Are you guilty of posting the same content on Facebook, Twitter, and Instagram? Have you gotten so used to this practice that you’ve resorted to setting your profile to automatically publish your Facebook posts on Twitter?

Learn more about why Auto-posting is harming your business.

Auto-posting on Facebook and Twitter is harming your business. Stop the epidemic of stale content. #smm #autopost #facebook Click To Tweet

Why Your Small Business Needs Social Media

social media management

Online presence—including your website, e-store, and social media—can grow your business exponentially. Work smarter not harder online.

Why Social Media?

Social media is ever-changing. From new social media platforms to new users, the social media world is rarely the same from one day to the next.

Despite its ever-changing nature, you need social media. To reach your audience, you need to be where they are.

68% of US Adults are on Facebook, 81% of millennials use on Twitter daily, and 97% of adults are on at least one social network every day. (Source)

The best statistic for social media though? 74% of Shoppers Make Buying Decisions Based on Social Media. (Source)

74% of shoppers make their buying decisions based on social media! #socialmedia #smm Click To Tweet

That’s right. A whopping 74% of shoppers will make a purchasing decision after researching social media about the brand and/or product. They will check reviews from other users, how active the company is online, how responsive the brand is to complaints, and other factors before making their decision.

If your brand isn’t online, you could be missing out on valuable connections.

How to Handle Bad Reviews on Facebook

How to Handle Bad Reviews on Facebook

Peer-to-Peer Trust

Trust for most people is built and maintained via online interactions with their peers. For some people, this may seem inaccurate, but with the rise of “fake news,” big media is losing the trust of its users. 

To compensate for this loss of trust in big media, users are turning to each other. Peer to peer influence is highly trusted. That’s where reviews come in. Users leave first-hand reviews online rating your business with 1-5 stars to show their friends and followers which businesses are trustworthy.

As trust in big media goes down, peer to peer influence is going up. Way up! #smm Click To Tweet

Reviews Impact Peer Trust

If you have a business page on Facebook, you know all about reviews. These reviews may seem trivial to some, but they can play a large part in the reputation of your business online and offline.

If someone rates your business poorly, even without a genuine reason, their peers will see and trust that review. If your brother, best friend, sister-in-law, or even cousin left a poor review of a restaurant saying the waiter was rude, would you go to that restaurant or keep your distance?

Why You Should be Wary of Public Wi-Fi

Beware public Wi-FI

Traveling for business is required for many jobs. Working while traveling for pleasure is often a necessary evil for many small business owners as well. To protect you and your devices while you’re working on the go, you should understand the dangers of public Wi-Fi.

What is Public Wi-Fi?

Public Wi-Fi is any wireless network that can be accessed in a public place. This includes wireless internet at the airport, hotel, train station, library, coffee shop, and more. There is accessible wireless internet nearly everywhere you go. Some wireless service providers even offer Wi-Fi connectivity on major highways.

It may seem relatively harmless or even safe to connect to the wireless network at your hotel or local library. But there could be dangers lurking around every corner on these strange wireless connections. Dangers that you might not even notice or have any power against.

Public Wi-Fi may seem harmless, but there are dangers lurking around every corner on these strange wireless connections. Dangers that you might not even notice or have any power against. Learn how to protect yourself. #wifi Click To Tweet

Dangers of Public Wi-Fi

On public Wi-Fi, your device is unprotected from any number of dangerous viruses, malware, or other virtual attacks. Like having unprotected sex, using an unprotected public network could have very real consequences.

5 Social Media Tips for Job Seekers

Social Media Tips

Job seekers have to be very careful with how they portray themselves on social media. You may not believe it, but your social media can be the straw that breaks the camel’s back for employers.

Online presence, or lack thereof, can make or break your job application. Whether you believe it or not, employers check your social media before making hiring decisions. They use your social media to verify information on your resume.

Employers also use your social media to check for personality and other red flags that might make you a bad fit for their work environment. In order to make yourself an appealing applicant, and to avoid putting up any red flags, use these 5 social media tips for getting hired.

Online presence, or lack thereof, can make or break your job application. Avoid social media red flags with these 5 Social Media Tips for Job Seekers. #goobertips #smm #adulting #unemployed Click To Tweet

Slow Internet Connection Driving You Crazy?

high speed internet

Today, the internet is considered a necessity. Nearly everything we do has ties to the World Wide Web. Downloading, streaming, and browsing are everyday activities. Whether you use the internet for work, pleasure, or something in-between, a slow internet connection can disrupt your entire day.

Don’t let a slow connection drive you crazy. Learn how to test your connection and determine exactly what the problem is. Can’t find a solution? Trust our Tech Experts to get the job done fast.

Unfortunately, a number of things can cause a slow connection. It could be your Wi-Fi router, it could be your service provider, it could be your machine, and it could be the websites you are trying to access. To determine exactly what might be causing your problem, try the following steps.

Don't let a slow internet connection drive you crazy. Learn how to troubleshoot the problem and find solutions fast. #goobertips Click To Tweet

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Give us a call, we don’t bite! 302.645.7177